Meta-norms and Artificial Emotional Intelligence in Affective Computing
Viernes, Enero 29th, 2010The field of Affective Computing has achieved great advances in Artificial Emotional Intelligence, the artificial counterpart of Emotional Intelligence [1]. Reacting emotionally according to the human emotions perceived through observation and dialog has been achieved. However, there are two key points that, to the best of my knowledge, these proposals are ignoring:
- Multi-Human Multi-Computer Interaction: Sometimes it is required interactions among more than one computer or one human. For instance, in the field of Ambient Intelligence, there may be situations that whatever the system performs upsets one user or another, e.g. activate lights on door crossing while another user is sleeping. The current approach would be manually create rules avoiding this behaviour. However, the system might learn this rules according the emotional reaction of the users in front of these situations. Cases of multi-computer multi-human interaction occur frequently in offices where computers might detect decreases in motivation of employees and react accordingly.
- Proactive Affective Behaviour: Similarly, there are cases when reactive emotional behaviour is not enough. In the example of Ambient Intelligence, the system might propose pro-actively to show certain films according the current emotional state of the user(s) (e.g. stressed) to achieve an emotional goal (e.g. relaxed users). In the case of offices presented, the computers might cooperatively propose short breaks to the most stressed employees (e.g. visiting the coffee machine where the latter can meet and have a relaxed short talk).
Implementing the last one would have many applications for example in:
- Entertaintment: to endow agents the capability to search certain appraisals from other agents and users (e.g. funny) but also certain emotional responses (e.g. or even caress with the appropriate sensors)
- Negotiation: to create agents capable of trying to convince (or persuade) other agents or humans using its Artificial Emotional Intelligence to take advantage of the emotions perceived on others.
However, “great power brings great responsibility” and we cannot expect agents to blindly serve its user and always act responsibly at the same time. This is when meta-norms come handy too.
In my opinion, as emotions partially regulate our perception and behaviour, norms about them acquire the status of meta-norms.
Examples of meta-norm referring to emotions might be:
Forbidden to yell at other agent i if agent i’s emotional state is mainly sad especially if crying.
These meta-norms might be further refined with ontological rules defining specific topics that are desirable to be regulated in certain conditions:
Agent j is forbidden to yell y at other agent i if agent j’s emotional state is mainly angry, y is a type of name-calling and agent i’s emotional state is mainly sad.
References
| [1] | Daniel Goleman. Working with emotional intelligence. Bantam, Toronto, 1998. |

Institutional Robotics and Norms in Multi-agent systems by Andrés García-Camino is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Spain License.
Based on a work at blog.garcia-camino.es.












